Refund Policy
Return & Refund Policy
At BagSarah, we take pride in curating premium products that reflect elegance, quality, and timeless style. Your satisfaction is at the heart of our brand, and while we hope you’ll love your purchase, we understand that sometimes things may not work out as expected.
Return Eligibility
We accept returns within 30 days of delivery. To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- Products must include all original packaging, tags, and accessories.
- A valid proof of purchase (order confirmation or receipt) is required.
How to Initiate a Return
To request a return, please contact us at BagSarahShop@gmail.com with your order number and reason for the return. Our customer care team will guide you through the process and provide the return address.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. For your protection, we recommend using a trackable shipping service, as Carry Charm cannot be held responsible for items lost in transit.
Refund Process
Once your returned item is received and inspected, you will be notified of approval or rejection. If approved, a refund will be issued to your original payment method within 5–7 business days. Please note that shipping fees (if applicable) are non-refundable.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Gift cards
- Sale or clearance items marked as final sale
- Used or damaged items not caused by our error
Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
Contact Us
If you need assistance with your return, our team is here to help. Reach us at BagSarahShop@gmail.com
Your trust means everything to us. Thank you for choosing BagSarah— where luxury meets lasting value.